YIT construction and management companies. Our task was to develop a convenient web service for YIT customers.
We started the project with the analysis of current services of the company.
We focused on weak aspects so that the new project would improve the communication of the company and its clients. Taking into account all the advantages of the existing client service, we found out that YIT can bring its communication with customers to even higher standards. That is, for instance, provide more support after closing the deal, understand individual demands better and offer extra services, avoid bureaucratic terms and respond faster.
So those were the tasks we had to find the solution for.
Teaming up with YIT developers, we decided to introduce the following functions to the web service. Web interface is designed for 2 user-groups: customers and residents.
We imagine the YIT web service as an experienced concierge with a great sense of humor who is easy to talk to. He never fawns, has solution to any problem and is always ready to hand an umbrella to you.
Most of the information for the administrative panel comes from the YIT databases via the API. We integrated the Operator-24 service to manage incoming requests for services.
YIT web service is a great help for the maintenance team: the admin control panel allows users to manage chats and lists of services, update all necessary information, i.e. house team and local services contact details. We are constantly improving the interface, reducing the time for performing basic operations.
We continued to work on the service even after the launch — all the updates were set up in two-week sprints. Our team manages version testing, new releases and is constantly in touch with the company's service staff members: accountants, bank system support team, YIT developers, future owners and residents. We receive regular feedback from all user groups.
The data for analytics come from GA and site databases as well as Power BI reports. These data we use to build and test hypotheses, set priorities in development planning.
The site was launched in July 2017 and we still continue to support and develop the project in 2022.